Terms of use and sale
General terms of use
Please read the terms of use and sales carefully at www.tesorobeachwear.com
By accessing and using this site, You agree to comply with these provisions. Tesoro Beachwear Belgrade reserves the right to change the stated conditions, visiting and using the site after the change is considered acceptance of the conditions.
All material on this website (hereinafter “the Site”) is protected by copyright and any unauthorized use may constitute a violation of the Copyright and Related Rights Act, the Trademark Act or other intellectual property laws. Unless otherwise stated elsewhere on this site, all content may be viewed, copied, printed or downloaded for personal, non-commercial use and informational purposes only, provided that all copyright or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. Notwithstanding the foregoing, any software or other material available for download or use through this site that has its own terms of use or licensing is protected by those terms. If You violate any of these Terms, Your permission to use the Site will be revoked and You will be obliged to immediately destroy all content that You have downloaded or printed. Unless expressly stated otherwise herein or on any other page of this site, nothing contained herein, whether express, implied, disclaimer or otherwise, entitles You to use any portion of the intellectual property found on the Site.
Tesoro Beachwear Belgrade reserves the right to collect certain personal information when searching some of the websites of this Site in order to meet Your requirements or needs. Any collection of such the information on this site will be conducted in accordance with the privacy policy contained on this website, as well as the applicable regulations on the protection of personal data. Some pages of this Site may store certain packets of information known as “cookies” on your computer. Cookies give us the answer to the question of how and when the page of this Site was visited and how many people visited it. This technology does not collect information about Your personal identity, instead, the information is in aggregate form. The purpose of this technology and the information it collects is to help us improve our Site.
The website is used for the purpose of presenting and selling products, announcing Tesoro Beachwear activities and providing customer service. The links contained on the site that lead to independent sites are not under the control of Tesoro Beachwear and we are not responsible for their content. They are shown for user convenience.
The content consists exclusively of information of a general nature, which is not intended to resolve specific situations or for a specific person or identity, and which does not constitute professional advice. To the maximum extent permitted by law, Tesoro Beachwear makes no warranties as to the accuracy, applicability, reliability or completeness of the content on this site, nor does it guarantee the uninterrupted operation, timeliness, safety or absence of errors. Tesoro Beachwear may change the content of this site or the products and prices listed on the site without prior notice.
To the maximum extent permitted by law, Tesoro Beachwear, its suppliers or the third parties mentioned on this site shall in no event be liable for any damages (including, but not limited to, direct, indirect, incidental, consequential, special damages, or such which occurs due to loss of profile, loss of data or interruption of business process) which occurs as consequence of the use, delay or inability to use, or the results of the use of this site, sites linked from this site or content published here or on other sites mentioned, whether based on warranty, contract or other legal remedy or whether the client was informed of the possibility of such damage.
The product presentation on the website www.tesorobeachwear.com is an offer to buy the product. Tesoro Beachwear makes every effort to ensure that all items and services on this site are displayed with the correct specs, photos and prices. However, we cannot guarantee that all information and photos of the items on this site are completely correct. The goods have the properties necessary for regular use in accordance with their purpose and declaration.
By confirming the purchase order, You have entered into a contract with Tesoro Beachwear for the purchase of certain goods and undertake to pay for them in the manner you have chosen when creating the order. The contracting party with whom you have concluded the contract is:
MILAN ĐURKOVIĆ ENTREPRENEUR TESORO BEACHWEAR
Dr Ivana Ribara 104, 11070 Belgrade / New Belgrade
Registration number: 66110583
PIB: 112448977
Tel: +381637633805
email: shop@tesorobeachwear.com
By concluding this contractual relationship, You exercise all consumer rights provided by the Law on
consumer protection which include the right to an out-of-court settlement of a possible dispute regarding
goods purchase contract.
The prices of items with VAT are indicated with each item, and You can see them during creation
purchase orders, as well as at the end where you have an overview of all ordered items, quantity and delivery price.
Tesoro Beachwear reserves the right to change prices without prior notice. Check and update status
stocking is done several times during the day. We try to be as precise as possible in describing everyone
products, but we do not guarantee that all descriptions are complete and error-free. Tesoro Beachwear is entitled to
cancels the purchase order by sending an email notification to the consumer if an error occurred during
pricing on the site.
Consent to change conditions
The use of our services implies the consent of the user to the stated conditions of use. MILAN ĐURKOVIĆ ENTREPRENEUR TESORO BEACHWEAR undertakes to comply with all of the above, and all changes to the conditions become valid only after publication on this page and sending e-mail notifications to all registered users.
The right to withdraw
Dear customers,
We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014), purchases through our sales website www.tesorobeachwear.com are considered distance sales.
The law in the case of distance selling establishes the right of the buyer, who is considered a consumer (natural person who buys the product to meet their individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the date of delivery . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.
The form / Statement of withdrawal from the contract has legal effect from the day it is sent to the trader.
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged and correct.
The buyer is obliged to return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.
When returning the goods, it is obligatory to return them in correct and unused condition and originally undamaged packaging, whereby the original invoice must be enclosed.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that result from inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product that arises as a result of handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense.
The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product. The costs of returning the goods and money are borne by the buyer, except in cases when the buyer receives a defective or incorrect item. We refund only to the current account.
You can download the withdrawal form HERE.
Delivery and payment
The offer and prices on our site are up to date on a daily basis. All prices are expressed in dinars with VAT included. The seller reserves the right to change prices, unless otherwise stated (in the case of promotions and special discounts). Prices are valid at the time of creating the order and have effect and validity for the next period. The listed prices are valid only for purchases in the Online Store and may differ from the prices in the Seller’s retail facilities.
The working hours of the customer service are from 9 am to 5 pm every working day. Products ordered through the Tesoro Beachwear webshop are sent within 24 hours of receiving the order. In the event that due to high interest and demand for the item in your cart, the desired item will not be possible to deliver due to limited stock, You will be notified by email within 24 hours.
If You order from Serbia or other countries in the Balkans on a working day until 2 pm, order will be sent to You that day and You can expect delivery in the next 3 work days in the period from 7 am to 4 pm. For shipments sent on Friday, delivery is made on Monday. If You sent the order on Friday after 2 pm, we will send the shipment to You on Monday. If You order from country that is not in the Balkans, Your order will be sent to You that day and You can expect delivery in the next 10 work days.
Shipments for all countries are delivered by the courier service Post Express. Delivery cost depends on the weight of product You ordered. Delivery of goods is performed exclusively on the territory of the Republic of Serbia, except on the territory of the Autonomous Province of Kosovo and Metohija.
When Your order is packed and handed over to the courier service, You will receive an e-mail notification that the shipment has been sent. The courier service delivers the shipment to the specified address the day after collection in the period from 7 am to 4 pm. On the day of delivery, You will receive SMS notifications and a courier from the courier service will contactYou.
The courier will try to deliver the shipment twice. If the first delivery attempt is not successful, the courier will call You at the phone number you left when ordering and arrange a new delivery date with You. If the delivery is not successful even then, the shipment will be returned to Tesoro Beachwear Belgrade and we will contact You to establish the reason for the return and arrange re-shipment.
When picking up the shipment, it is necessary to visually inspect the package so that there is no visible damage. If You notice that the transport box is significantly damaged and You suspect that the product is damaged, refuse to accept the shipment and notify us immediately. If the shipment is seemingly undamaged, feel free to pick up the shipment and sign the courier’s address book.
You can pay for Your order by cash or with payment card on delivery, or by PayPal.
Cash on delivery means payment in cash when picking up the shipment.
If You have a Visa, MasterCard or Maestro payment card, You can pay for the order online. After filling in the order form, You will be automatically redirected to the Banca Intesa website, where you enter data from the payment card. If everything is OK with the transaction, You will be returned to our site with a notification that the payment has been made successfully. If there was a problem with the transaction, You will be returned to the site with a payment failure notification, after which You can try again or choose another payment method. All data is protected and visible only to Banca Intesa card processors.
Conversion statement
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site. Thank you for your understanding.
Protection of confidential transaction data
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.
Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.
Complaint
The product You are advertising must be clean, packed in a box, and the advertising error must be marked. Dirty-dirty product will not be solved. Tesoro Beachwear does not take responsibility for physically damaged products or products that are damaged by improper use. Rest assured that we will accept all justified complaints and, depending on your requirements, refund, replace or repair the product. Complaint reports as well as detailed information on the rights and obligations of the buyer or seller can be requested by phone or by sending a complaint form to the email address shop@tesorobeachwear.com You can download the complaint form HERE.
In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, Tesoro Beachwear is obliged to return only through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller, refund the funds to the cardholder’s account.
When picking up the shipment, it is necessary to visually inspect the package so that there is no visible damage. If You notice that the transport box is significantly damaged and you suspect that the product is damaged, refuse to accept the shipment and notify us immediately. If the shipment is seemingly undamaged, feel free to pick up the shipment and sign the courier’s address book.
If You are not satisfied with the purchased product, You have the right to a replacement with the attached Invoice. If You purchased the item through the online store, You can replace the same item only through the online store within 15 days from the date of receipt of the item.
If You want to replace the item You bought through the online store, please send the code, color and size of the product for which You want to replace to e-mail shop@tesorobeachwear.com or call us on the phone number +381 63 763 38 05 where You will receive a response with detailed instructions on the replacement procedure.
The ordered item cannot be changed if it is worn, damaged in any way or there is no hanging label.
If after receiving the item You have determined that it is not the appropriate size, You have the right to a replacement with the attached Invoice. You can replace the item 15 days from the date of receipt of the item. In case of replacement of goods, the buyer bears the costs of transporting the disputed item to the warehouse as well as re-transporting the replaced item from the warehouse to the address.
Refund
Rulebook on the procedure and manner of resolving complaints
Term 1
With this rulebook, the Merchant regulates the manner, conditions and procedure for resolving consumer complaints (complaints) due to defects in the purchased product through the website www.tesorobeachwear.com and the powers, obligations and responsibilities of the Merchant with respect to the exercise of the consumer’s right to object.
Term 2
The buyer, in terms of this rulebook, is any citizen who buys products for personal needs or the needs of others via the Internet at www.tesorobeachwear.com.
Term 3
The buyer has the right to object to the purchased product due to defects that have occurred, within six months from the date of purchase. Upon expiration of the deadline referred to in paragraph 1 of this Article, the buyer loses the right to file a complaint.
Term 4
The request for a complaint can be submitted by mail to the following address Tesoro Beachwear, Dr Ivana Ribara 104, 11070 Belgrade / New Belgrade, or to email shop@tesorobeachwear.com When submitting a request for a complaint, the buyer is obliged to:. – in the request for complaint to state the reasons for the complaint and the desired way of resolving it. – a product that advertises to return in the original packaging. – submit the invoice
Term 5
The buyer has no right to object if:
– missed the deadline for filing an objection set out in Article 3 of this Rulebook;
– a defect in the purchased product caused by his fault or the fault of others;
– bought the product on sale;
– bought a defective product at a reduced price;
– changed the decision on the choice of the article.