SELENE – TOP

The working hours of the customer service are from 9 am to 5 pm every working day. Products ordered through the Tesoro Beachwear webshop are sent within 24 hours of receiving the order. In the event that due to high interest and demand for the item in your cart, the desired item will not be possible to deliver due to limited stock, You will be notified by email within 24 hours.
If You order from Serbia or other countries in the Balkans on a working day until 2 pm, order will be sent to You that day and You can expect delivery in the next 3 work days in the period from 7 am to 4 pm. For shipments sent on Friday, delivery is made on Monday. If You sent the order on Friday after 2 pm, we will send the shipment to You on Monday. If You order from country that is not in the Balkans, Your order will be sent to You that day and You can expect delivery in the next 10 work days. Shipments for all countries are delivered by the courier service Post Express. Delivery cost depends on the weight of product You ordered. Delivery of goods is performed exclusively on the territory of the Republic of Serbia, except on the territory of the Autonomous Province of Kosovo and Metohija.
The courier will try to deliver the shipment twice. If the first delivery attempt is not successful, the courier will call You at the phone number you left when ordering and arrange a new delivery date with You. If the delivery is not successful even then, the shipment will be returned to Tesoro Beachwear Belgrade and we will contact You to establish the reason for the return and arrange re-shipment.
When picking up the shipment, it is necessary to visually inspect the package so that there is no visible damage. If You notice that the transport box is significantly damaged and You suspect that the product is damaged, refuse to accept the shipment and notify us immediately. If the shipment is seemingly undamaged, feel free to pick up the shipment and sign the courier’s address book.